Frequently Asked Questions

Where do you ship?
We currently ship to selected international destinations. Available shipping options and delivery estimates will be shown at checkout based on your location.

How long does delivery take?
Delivery times vary depending on the destination and shipping method selected. Once your order has been dispatched, you will receive tracking information by email.

How can I track my order?
Once your order ships, we will send you a tracking number by email. You can use it to follow the latest delivery updates.

Can I change or cancel my order?
Please contact us as soon as possible after placing your order. We will do our best to help, but changes or cancellations cannot be guaranteed once an order has entered processing.

What materials are used in VEYRISSA jewelry?
Material information is listed on each product page. Please refer to the individual product description for the most accurate details.

How should I care for my jewelry?
Keep your jewelry clean and dry when possible, store it separately, and avoid unnecessary contact with harsh chemicals, perfumes, and cleaning products. Please see our Product Care page for more information.

What if my item arrives damaged or incorrect?
Contact us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and assist you with the appropriate next step.

How do returns work?
Please review our Returns & Refunds page for eligibility, time limits, and instructions before sending an item back.

How can I contact VEYRISSA?
You can reach us through our Contact Us page. Please include your order number when contacting us about an existing order.