Returns & Refunds

We want you to feel confident when ordering from VEYRISSA.

Return Requests
If you would like to request a return, please contact us with your order number and the reason for the return before sending anything back.

Return Condition
Returned items must be unused, unworn, and returned in their original condition and packaging unless the item arrived damaged or defective.

Non-Returnable Items
For hygiene reasons, certain jewelry items may not be eligible for return once worn or where protective packaging or seals have been removed. Any product-specific restrictions will be stated where applicable.

Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us promptly and provide your order number together with clear photographs. We will review the issue and advise you on the next step.

Refunds
Approved refunds will be issued to the original payment method. Processing times after approval may vary depending on your bank or payment provider.

Original Shipping Costs
Original shipping charges may be non-refundable unless the return results from an error on our part or an eligible defective item.

Please contact us before returning any product so that we can provide the correct instructions.